Privacy Policy
Elevare Cleaning Ltd · Company no. 16628278
Registered office: Office 212, 60 Tottenham Court Road, London W1T 2EW
Last updated 5 October 2026
1. Who we are
Elevare Cleaning Ltd (“we”, “us”) provides end of tenancy, deep and after builders cleaning in London. We are the “controller” of your personal data, which means we decide how it’s used. Questions about your data: info@elevarecleaning.co.uk or WhatsApp 07377 354 726.
2. What we collect
- Contact details: your name, phone number, email address, and whether you’re a tenant, homeowner, landlord, letting agent or builder.
- Property details: the address, size, condition, extras requested, preferred date and arrival window.
- Access details: key arrangements, key safe or alarm codes, and parking notes.
- Photos: photos you send of the property, plus the before-and-after photos our cleaners take.
- Payment records: what you paid and when. Card payments are handled by Stripe; we never see or store your card details.
- Messages: your WhatsApp and email conversations with us about your booking.
Please don’t include people, or personal documents, in the photos you send us.
3. How we use it, and why we’re allowed to
| What we do | Legal basis |
|---|---|
| Price your clean, book it, carry it out and send completion photos | To perform our contract with you |
| Take before-and-after photos to check quality and resolve any issues after the clean | Our legitimate interest in providing a good service and resolving disputes |
| Keep invoices and payment records | Legal obligation (tax and accounting) |
| Contact letting agents and property managers about our services | Our legitimate interest in running our business (see section 7) |
We don’t send marketing to private customers, and we don’t sell your data.
4. Who we share it with
- Our cleaning teams: vetted, self-employed teams who only get what they need to do the job: property address, access details, property details and the agreed scope. They must keep it confidential and delete it once the job is done.
- Service providers that run our business: Netlify (website hosting), Stripe (payments), WhatsApp (messages), Google (booking records, calendar and email).
- Others, only where required: our insurers or legal advisers if there’s a claim, or authorities where the law requires it.
Some of these providers may store data outside the UK. When they do, they use approved safeguards to protect it.
5. How long we keep it
| Data | How long |
|---|---|
| Key safe and alarm codes | Deleted once the job is complete |
| Before-and-after photos | 12 months after the clean |
| Quote requests that didn’t become bookings | 12 months |
| Booking, invoice and payment records | 6 years (required for tax records) |
6. Your rights
You can ask us to give you a copy of your data, correct it, delete it, limit how we use it, object to how we use it, or send it to another provider. Contact us using the details in section 1; we’ll reply within one month. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to put things right first.
7. Letting agents and business contacts
If you work for a letting agency, estate agency or property management company, we may keep your work contact details (name, role, work email and phone) to discuss our services with you. You can ask us to stop contacting you at any time, and we’ll remove you from our list.
8. Cookies
This website does not set cookies.
9. Security
We keep your data in secure, password-protected systems, share access details only with the cleaning team doing your job, and ask them to delete it afterwards.
10. Changes
We may update this policy from time to time. The latest version will always be on this page.