Terms & Conditions

1. About us

Elevare Cleaning Ltd (“we”, “us”) provides end of tenancy, deep and after builders cleaning in London and surrounding areas. Our cleaning is carried out by vetted, insured, self-employed cleaning teams who work to our checklists.

2. Your price

2.1 Our prices are fixed, based on the service, property size, extras and condition you tell us, and on your photos.

2.2 If the property’s size, condition or access is materially different when we arrive, we’ll pause, send you photos and agree any change in price with you before doing extra work. We never add charges without your agreement.

3. Booking and payment

3.1 Your booking is confirmed when you pay the deposit (£50 for studio and 1 bed, £75 for 2–3 bed, £100 for 4 bed and larger). The balance is charged to your saved card 24 hours before your clean.

3.2 Letting agents, property managers and builders with an account can pay by invoice within 7 days.

3.3 We need at least 48 hours’ notice for a booking. For anything more urgent, WhatsApp us and we’ll do our best.

3.4 We give you a 2-hour arrival window rather than a fixed time, because traffic and earlier jobs can affect timings.

4. What’s included

4.1 End of tenancy cleans follow our End of Tenancy checklist: kitchen (including one standard oven), bathrooms, inside empty cupboards and wardrobes, internal windows, frames and sills, skirting, doors and switches, and all floors vacuumed and mopped.

4.2 Deep cleans follow our Deep Cleaning checklist: kitchen, bathrooms and every room cleaned thoroughly around your belongings, including the microwave, appliance exteriors, inside the fridge and kitchen cupboards if emptied, and internal windows. The oven is only included as an add-on.

4.3 After builders cleans follow our After Builders checklist: building dust removed from all surfaces, paint, plaster and adhesive spots removed, internal windows, frames and tracks, inside cupboards, kitchen and bathrooms, protective film removed, and all floors vacuumed and mopped.

4.4 Carpet, upholstery and blind cleaning, extra ovens and extra rooms are only included if they’re listed on your booking.

4.5 Not included: cleaning walls or removing marks from them (after builders cleans remove loose dust only), external windows, moving heavy furniture or appliances, removing rubbish, belongings or building waste, mould or pest treatment, biohazards, and anything needing specialist equipment.

5. What you need to provide

5.1 Safe access during your arrival window, with electricity and water on.

5.2 End of tenancy: the property must be empty of belongings, food and rubbish.

5.3 Deep clean: surfaces cleared where you can, and valuables and fragile items put away.

5.4 After builders: all building work finished, no trades working on the day, and the builders’ tools, materials and rubbish removed.

5.5 Anything left in the property is cleaned around, and areas we couldn’t reach aren’t covered by our free re-clean.

6. Cancelling or changing your booking

6.1 Cancelling or rescheduling more than 48 hours before your clean is free, and your deposit is refunded in full.

6.2 Within 48 hours of your clean, your deposit is kept, because your cleaning team has already been booked. Anything paid on top of the deposit is refunded.

6.3 Within 48 hours you can reschedule once for free to a date within 30 days. If you then cancel, the deposit is kept.

6.4 If we can’t get into the property within 30 minutes of your arrival window, or the property can’t be cleaned (for example building work is still going on), it’s treated as a late cancellation.

6.5 If we have to cancel, we’ll offer you a new date or a full refund.

6.6 If you book online, you have a legal right to cancel within 14 days of booking. If your clean is within those 14 days, by booking you ask us to go ahead with it, and you lose the right to cancel once the clean is completed.

6.7 Letting agents, property managers and builders who pay by invoice don’t pay a deposit. If they cancel within 48 hours of the clean, or we can’t get into the property (see 6.4), a late cancellation fee applies: £50 for a studio or 1 bed, £75 for 2 or 3 bed, £100 for 4 bed or more.

7. Free re-clean

7.1 If something within the agreed clean was missed, send us photos within 48 hours and before the property is re-occupied or used.

7.2 The team will come back and put it right free of charge, usually within 1–2 working days.

7.3 Not covered: new mess or dust after the clean, extras that weren’t booked, areas we couldn’t reach because items were left, or a property very different from what was described.

7.4 Deposit decisions are made by your landlord or agent, so we can’t guarantee a deposit outcome.

8. Damage and liability

8.1 Our cleaning teams carry public liability insurance.

8.2 Report any damage to us within 24 hours, with photos.

8.3 We’re not responsible for pre-existing damage, normal wear and tear, or fragile or valuable items left in the property that weren’t pointed out to us.

8.4 Nothing in these terms limits liability that can’t legally be limited, including for death or personal injury caused by negligence.

9. Our cleaners

To protect our teams, clients agree not to hire an Elevare cleaner directly, or through anyone else, for 12 months after their last clean with us.

10. Photos and your data

We take before-and-after photos for quality checks and to confirm the work is complete. We handle your details as set out in our Privacy Policy.

11. Complaints

WhatsApp 07377 354 726 or email info@elevarecleaning.co.uk. We aim to respond within 24 hours.

12. Law

These terms are governed by the law of England and Wales.